An integrated digital platform transforming healthcare delivery through personalized, preventive, and connected care
The challenge
Healthcare systems across the European Union face critical challenges that disrupt the patient-physician relationship and compromise quality of care delivery. One prominent issue is long wait times—patients wait up to 35 days for a specialist appointment[1]. Overcrowded waiting rooms often include individuals who do not require immediate care, while those with urgent needs struggle to access timely intervention. These inefficiencies result in delayed diagnoses, poor prevention strategies, and ultimately, worse patient outcomes.
In 2022, over 11% of adults reported unmet healthcare needs due to excessive waiting times, high costs, or long travel distances[2]. Meanwhile, only 50% of patients feel their healthcare is well-coordinated[3]. This fragmentation in care has been linked to a 14% increase in missed follow-up visits and poor adherence to treatment plans across EU member states[4].
Physicians, on the other hand, face increasing pressure from heavy workloads and administrative burdens. In Germany, doctors work an average of 49 hours per week—among the highest in Europe—and spend up to 30% of their working time on administrative tasks, compared to 25% for their EU peers[5],[6]. The time available for direct patient interaction continues to shrink. This limited interaction undermines the development of trust, reduces individualized care, and contributes to fragmented, episodic treatment.
In summary, the combination of long wait times, fragmented care systems, overstretched providers, and limited patient engagement points to a healthcare environment that struggles to deliver timely, coordinated, and patient-centered solutions. Without structural improvements, the system continues to misallocate resources and miss opportunities for proactive health management.
The solution
REVOLUTIONIZING THE PATIENT JOURNEY
To address the systemic inefficiencies and fragmentation in healthcare, ETERNO Health introduces a unified, patient-centered platform that redefines how care is accessed, coordinated, and delivered. Through four integrated modules, ETERNO aims to streamline clinical workflows, enhances patient engagement, and supports preventive, personalized care—bridging the critical gaps identified in current health systems.
Optimized Access – Patient Path
The Patient Path module improves triage and resource allocation at the point of appointment scheduling. By analyzing patient input in real time, it ensures appropriate and timely access to care—prioritizing urgent cases while intelligently routing non-critical needs. This reduces wait times, minimizes unnecessary in-person visits, and better aligns demand with clinical capacity.
Personalized Data Capture – Patient Profile
To counteract the rising administrative burden on providers and enable richer patient-clinician interactions, Patient Profile collects structured health data, including medical history, lifestyle, and psychosocial factors, producing clear, pre-visit summaries, supporting more meaningful and time-efficient consultations.
Proactive Risk Management – Patient Scorecard
Patient Scorecard translates complex patient inputs into an individualized health score, offering evidence-based recommendations for screenings, lifestyle changes, and preventive care. Integrated into existing workflows, it supports continuous risk stratification and engages both patients and clinicians in proactive disease prevention.
Continuity and Prevention – Patient Prevent
Addressing fragmented post-visit care, Patient Prevent ensures longitudinal monitoring through patient-reported outcomes and preventative prompts. Automated alerts support timely medical intervention, strengthening follow-up adherence and supporting better long-term outcomes.
Through intelligent integration, ETERNO Health aims to reconceptualize care delivery—offering a scalable response to the growing challenges of access, efficiency, and personalization in European healthcare systems.
Expected impact
ETERNO Health delivers a transformative shift toward smarter, more efficient, and patient-centered care across the EU. Its platform addresses key healthcare challenges—long wait times, administrative burden, and fragmented care—by streamlining access, enhancing decision-making, and supporting prevention.
- Improved Care
Seamless data capture and real-time triage ensure faster, more accurate diagnoses and personalized treatment—enhancing patient-provider interactions even within short consultations. - Resource Optimization
Intelligent scheduling and smart triage prioritize urgent cases and improve clinic efficiency, helping reduce delays and alleviate growing provider workloads—especially vital in systems where physicians work up to 49 hours weekly and administrative tasks consume 30% of their time. - Better Outcomes
Modules empower preventive care through continuous monitoring, personalized health recommendations, and timely alerts—reducing complications, improving adherence, and supporting long-term health.
By integrating these capabilities into a unified platform, ETERNO strengthens system resilience, supports value-based care, and aligns with EU priorities for digital transformation and sustainable healthcare delivery.
External Partners
- Eterno Health GmbH, Activity Leader, tech leader, commercialization
References
[1] OECD. (2022) Health at a Glance: Europe 2022
[2] Eurostat. (2023). Unmet Health Care Needs Database
[3] European Commission. (2023). State of Health in the EU: Germany Country Profile
[4] European Observatory on Health Systems and Policies. (2021)
[5] Kassenärztliche Bundesvereinigung (2023) Ärztemonitor 2023
[6] European Health Forum Gastein. (2022). Workforce Barometer